{"id":4133,"date":"2026-04-25T09:15:33","date_gmt":"2026-04-25T07:15:33","guid":{"rendered":"https:\/\/balloonfactory-curacao.com\/xgejqsat\/?page_id=4133"},"modified":"2026-04-25T18:01:15","modified_gmt":"2026-04-25T16:01:15","slug":"refunded-returns","status":"publish","type":"page","link":"https:\/\/balloonfactory-curacao.com\/en\/terugbetaalde-retourneringen\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<section class=\"wp-block-cover alignfull has-palette-color-1-color has-text-color has-link-color wp-elements-1\"><img decoding=\"async\" width=\"2000\" height=\"1125\" class=\"wp-block-cover__image-background wp-image-4175 size-full\" alt=\"Wholesale The Balloon Factory in Curacao\" src=\"https:\/\/balloonfactory-curacao.com\/wp-content\/uploads\/Groothandel-The-Balloon-Factory-in-Curacao.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/balloonfactory-curacao.com\/wp-content\/uploads\/Groothandel-The-Balloon-Factory-in-Curacao.webp 2000w, https:\/\/balloonfactory-curacao.com\/wp-content\/uploads\/Groothandel-The-Balloon-Factory-in-Curacao-600x338.webp 600w, https:\/\/balloonfactory-curacao.com\/wp-content\/uploads\/Groothandel-The-Balloon-Factory-in-Curacao-768x432.webp 768w, https:\/\/balloonfactory-curacao.com\/wp-content\/uploads\/Groothandel-The-Balloon-Factory-in-Curacao-1536x864.webp 1536w, https:\/\/balloonfactory-curacao.com\/wp-content\/uploads\/Groothandel-The-Balloon-Factory-in-Curacao-1080x608.webp 1080w, https:\/\/balloonfactory-curacao.com\/wp-content\/uploads\/Groothandel-The-Balloon-Factory-in-Curacao-1280x720.webp 1280w, https:\/\/balloonfactory-curacao.com\/wp-content\/uploads\/Groothandel-The-Balloon-Factory-in-Curacao-980x551.webp 980w, https:\/\/balloonfactory-curacao.com\/wp-content\/uploads\/Groothandel-The-Balloon-Factory-in-Curacao-480x270.webp 480w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-palette-color-4-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading\" id=\"retour-en-terugbetalingsbeleid-the-balloon-factory\">Return and Refund Policy \u2013 \u200b\u200bThe Balloon Factory<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">On this page, you will find the return and refund policy of The Balloon Factory, the leading wholesaler for balloons. Here you can read everything about returns, costs, terms and conditions, and refunds.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Table of contents<\/h2><nav><ul><li class=\"\"><a href=\"#retourbeleid-groothandel-ballonnen\">Wholesale balloon return policy<\/a><ul><li class=\"\"><a href=\"#geen-standaard-herroepingsrecht-b-2-b\">No standard right of withdrawal (B2B)<\/a><\/li><li class=\"\"><a href=\"#uitzonderingen-niet-retourneerbare-producten\">Exceptions: non-returnable products<\/a><\/li><li class=\"\"><a href=\"#voorwaarden-voor-retourneren\">Return conditions<\/a><\/li><li class=\"\"><a href=\"#retourkosten\">Return costs<\/a><\/li><li class=\"\"><a href=\"#retourprocedure-zakelijk\">Return procedure (business)<\/a><\/li><li class=\"\"><a href=\"#terugbetalingsbeleid-b-2-b\">B2B Refund Policy<\/a><\/li><li class=\"\"><a href=\"#beschadigde-of-foutieve-levering\">Damaged or incorrect delivery<\/a><\/li><li class=\"\"><a href=\"#contact-the-balloon-factory\">Contact \u2013 The Balloon Factory<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\" id=\"retourbeleid-groothandel-ballonnen\" style=\"margin-top:var(--wp--preset--spacing--50)\">Wholesale balloon return policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Balloon Factory supplies exclusively to businesses. Therefore, specific return conditions apply to business purchases (B2B).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns are only possible if the products meet the conditions as described below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"geen-standaard-herroepingsrecht-b-2-b\">No standard right of withdrawal (B2B)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Business customers are not subject to a statutory right of withdrawal of 14 days, as is the case for consumers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returning orders is only possible after approval by The Balloon Factory and in accordance with this return policy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"uitzonderingen-niet-retourneerbare-producten\">Exceptions: non-returnable products<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following products cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized balloons or custom products<\/li>\n\n\n\n<li>Products that have been specially purchased or produced for the customer<\/li>\n\n\n\n<li>Items that have been opened, used, or damaged<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"voorwaarden-voor-retourneren\">Return conditions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A return will only be accepted when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products are unopened and unused<\/li>\n\n\n\n<li>products are in the original packaging<\/li>\n\n\n\n<li>Products are in original condition<\/li>\n\n\n\n<li>The return has been registered and approved in advance.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Returns that do not meet these conditions will be refused.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"retourkosten\">Return costs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All costs for return shipments are entirely at the customer's expense.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This applies to all business orders, unless otherwise agreed in writing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"retourprocedure-zakelijk\">Return procedure (business)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Do you want to return an order as a business customer? Follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our customer service<\/li>\n\n\n\n<li>Please include your order number and company name<\/li>\n\n\n\n<li>Provide a clear reason for the return<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">After assessment, you will receive instructions for the return.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"terugbetalingsbeleid-b-2-b\">B2B Refund Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Upon receipt and inspection of the return shipment:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Will the purchase amount be processed within 14 days<\/li>\n\n\n\n<li>Will the refund be issued via the original payment method or via a business credit note?<\/li>\n\n\n\n<li>The Balloon Factory reserves the right to delay reimbursement until the return has been received.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs are non-refundable, unless the error is on our part.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"beschadigde-of-foutieve-levering\">Damaged or incorrect delivery<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Is your order damaged or incorrectly delivered?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Report this within 48 hours of receipt. We will provide a suitable solution, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product replacement<\/li>\n\n\n\n<li>Correction of the delivery<\/li>\n\n\n\n<li>Refund if necessary<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">No extra costs are charged for these situations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"contact-the-balloon-factory\">Contact \u2013 The Balloon Factory<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For questions regarding returns or business orders, you can <a href=\"https:\/\/balloonfactory-curacao.com\/en\/contact\/\" data-type=\"page\" data-id=\"4863\">contact<\/a> our customer service.<\/p>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Retourbeleid groothandel ballonnen The Balloon Factory levert uitsluitend aan bedrijven. Daarom gelden er specifieke retourvoorwaarden voor zakelijke aankopen (B2B). Retourneren is alleen mogelijk wanneer producten voldoen aan de voorwaarden zoals hieronder beschreven. Geen standaard herroepingsrecht (B2B) Voor zakelijke klanten geldt geen wettelijk herroepingsrecht van 14 dagen, zoals bij consumenten. Retourneren van bestellingen is uitsluitend mogelijk [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"hf_cat_page":[132],"class_list":["post-4133","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/balloonfactory-curacao.com\/en\/wp-json\/wp\/v2\/pages\/4133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/balloonfactory-curacao.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/balloonfactory-curacao.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/balloonfactory-curacao.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/balloonfactory-curacao.com\/en\/wp-json\/wp\/v2\/comments?post=4133"}],"version-history":[{"count":11,"href":"https:\/\/balloonfactory-curacao.com\/en\/wp-json\/wp\/v2\/pages\/4133\/revisions"}],"predecessor-version":[{"id":5857,"href":"https:\/\/balloonfactory-curacao.com\/en\/wp-json\/wp\/v2\/pages\/4133\/revisions\/5857"}],"wp:attachment":[{"href":"https:\/\/balloonfactory-curacao.com\/en\/wp-json\/wp\/v2\/media?parent=4133"}],"wp:term":[{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/balloonfactory-curacao.com\/en\/wp-json\/wp\/v2\/hf_cat_page?post=4133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}