Return and Refund Policy – The Balloon Factory
On this page, you will find the return and refund policy of The Balloon Factory, the leading wholesaler for balloons. Here you can read everything about returns, costs, terms and conditions, and refunds.
Table of contents
Wholesale balloon return policy
The Balloon Factory supplies exclusively to businesses. Therefore, specific return conditions apply to business purchases (B2B).
Returns are only possible if the products meet the conditions as described below.
No standard right of withdrawal (B2B)
Business customers are not subject to a statutory right of withdrawal of 14 days, as is the case for consumers.
Returning orders is only possible after approval by The Balloon Factory and in accordance with this return policy.
Exceptions: non-returnable products
The following products cannot be returned:
- Personalized balloons or custom products
- Products that have been specially purchased or produced for the customer
- Items that have been opened, used, or damaged
Return conditions
A return will only be accepted when:
- Products are unopened and unused
- products are in the original packaging
- Products are in original condition
- The return has been registered and approved in advance.
Returns that do not meet these conditions will be refused.
Return costs
All costs for return shipments are entirely at the customer's expense.
This applies to all business orders, unless otherwise agreed in writing.
Return procedure (business)
Do you want to return an order as a business customer? Follow these steps:
- Contact our customer service
- Please include your order number and company name
- Provide a clear reason for the return
After assessment, you will receive instructions for the return.
B2B Refund Policy
Upon receipt and inspection of the return shipment:
- Will the purchase amount be processed within 14 days
- Will the refund be issued via the original payment method or via a business credit note?
- The Balloon Factory reserves the right to delay reimbursement until the return has been received.
Shipping costs are non-refundable, unless the error is on our part.
Damaged or incorrect delivery
Is your order damaged or incorrectly delivered?
Report this within 48 hours of receipt. We will provide a suitable solution, such as:
- Product replacement
- Correction of the delivery
- Refund if necessary
No extra costs are charged for these situations.
Contact – The Balloon Factory
For questions regarding returns or business orders, you can contact our customer service.
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